Avaya Contact Centre Solutions for Midsize Businesses

Avaya Contact Center Solutions for IP Office put your contact center agents at the center of it all. Think of it as a holistic, 30,000-foot view, along with the intelligence, flexibility, and power to get business done. With Avaya innovations, each agent can access all customer data ...

The 7 Biggest Mistakes You Can Make in Web Conferences

This report won’t teach you how to be an effective presenter, facilitator, moderator, chair or meeting participant; rather, it assumes you already have these skills and can apply them effectively in in-­‐person meetings. Now we’ll look at how to transfer these skills to online meetings so you still come across as competent, professional and articulate.